• Home
• Info About Piercing China
• FAQ

FAQ

Frequently asked Questions

1. Where are you located?
   Our Business address and the location of our logistic warehouse is:
   
   Piercing China
   33/26 Soi Wachiratham Sathit 8, Bangna-Nuea,
   Bang Na, Bang Na, Bangkok 10260
   Phone + 66 (0) 846960006
   Thailand
   
   
    
   .
2. Our location on Google Maps
   
   
   
3. Discounts
   
   • Free Shipping with DHL or FedEx for Orders with a total above 299 USD = USA, Canada, Euro country zone. Japan South Korea, Australia and New Zealand.
   • Free Shipping with DHL or FedEx for Orders with a total above 499 USD = South America, East Europe, South Africa and all other countries to which we ship.
   • Discount Structure for large orders.

     		Payment via Paypal	Payment via Bank transfer
     Orders above 1000 USD	Discount	3%	6%
     Orders above 2500 USD	Discount	5%	8%
     Orders above 5000 USD	Discount	9%	12%
     Orders above 10.000 USD	Discount	12%	15%
     Orders above 15.000 USD	Discount	15%	17%

     
     
     
4. How long will it take to receive my order?
   Your order will be ready for pickup by DHL or FedEx within 24 hours of placing your order on our website. Normally, all orders received before 10 am Thailand time from Monday to Saturday will be shipped the same day. DHL and FedEx are two of the fastest and most reliable international shipping carriers, and if you live in Europe, the USA, Canada, Australia, New Zealand, Japan, or South Africa, unless you live in a very remote area, DHL and FedEx should deliver your order within 5 – 6 working days. This means most of our customers receive their package within seven days of placing the order on our website. If you have any questions about shipping times and procedures, please contact our sales team for assistance.
   
   
5. A size or color of a product I need is out of stock how long until it will be available again?
   We strive to keep all our items in stock in sufficient quantities to fulfill customer orders, even during peak demand periods such as before Christmas. For this purpose, we use a fully automated inventory and sales prediction system that provides highly accurate forecasts on when and how much to order from our manufacturing partners. Most likely, when you see an item out of stock, we have already placed an order with our piercing factory, and it should arrive within the next two weeks. The longest time an item could technically be out of stock is about 6 weeks from the moment it was set as unavailable on our website.
   
   
6. Is it possible that any items I ordered are actually out of stock?
   Due to our automated inventory control system, this is not possible, as we are automatically notified when any item's stock falls below reorder levels. At that time, we will conduct a physical verification of the remaining product quantity and use the results to update our website and place a new order with our suppliers. After that, once the remaining quantity is insufficient to satisfy 2 typical orders, the item is marked as unavailable in our e-commerce store. Besides this, our website also keeps track of the quantity of the items we sell, and accordingly, it will not allow any customer to add to their cart quantities higher than what is currently in stock.
   
   
7. Can I place an order below your minimum order of 99 USD to try your products before placing a full order?
   If you would like to test our quality, please contact us via email, and we will happily offer you a free sample pack of our items. In addition, if you can provide proof that you are a registered and legitimate company, we will ship these samples to you free of charge. Please note that since the nature of a sample package is to see the quality of our products the content of the sample pack will be chosen accordingly which means it will contain only 1 piece per item and you will not be able to choose sizes or colors.
   Beside our sample packs there are no exception to the minimum order of 99USD except if you would like to add items to an order which is still awaiting shipment.
   
   
8. May I use your product images for my business?
   You are welcome to request product photos at checkout. Once your order has been shipped successfully by us, we will provide you with a winzip file with the high resolution images of all the items you ordered.
   However, we will not provide high-resolution, unwatermarked images of items you did not purchase from us, as this service is intended solely to promote your sales of the products you purchased from us.
   
   
9. Are your prices including VAT/ Sales Tax / GST?
   Since we export all our products from Thailand, our prices are exclusive of any applicable taxes in your country. Accordingly, when the package with your order arrives in your country, you will be responsible for paying the applicable taxes.
   
   
10. I have never imported from abroad before for my business and importing seems very complicated.
    Importation of products from abroad for your business can be very easy or very difficult, depending on the regulations and customs of your own country. If you are from the USA Euro Zone countries or Australia New Zeland it is generally speaking very easy. But it’s still impossible for us to give you a general answer. At Piercing China, we have over 15 years of experience exporting body jewelry from Thailand to other countries. If you are concerned about this, please email us, and we will provide all relevant information for your country. So don’t worry, we will offer you all the assistance you need to be able to import body jewelry from Thailand to your country.
    
    
11. Special made to order Items.
    We are not a piercing factory but a piercing wholesaler; as such, we can not produce any custom items for our customers. However, if you require a special color or size, this should be possible to arrange if you are willing to order at least 300 pcs. In that case, please contact your sales representative.
    
    
12. How quickly can I expect a response from you?
    Our own customer service quality standards dictate that all emails from customers must be replied to within 24 hours. In most cases, we will respond within 12 hours.
    
    
13. I have not received any email from you, and 24 hours have passed already.
    In that case, if you are a new customer, most likely our reply email went into your spam folder. Please check the SMS confirmation we will send to your phone after sending our first email to you.
    • If you have received the confirmation SMS this means an email has been send to the email address you provided during the sign-up process. Please verify that the email address mentioned in the SMS Is the correct one.
      • If not please send us a short email and we will then resend you our initial response email.
      • If the email address you provided was correct, please check your spam and promotion folders and you should find our email there. You may also wish to search for “piercingchina” in the search field to ensure that no mater where our email landed in your mailbox you will still be able to find it.
    • If you have not received the confirmation SMS, we have not yet replied to your enquiry and are still working on it. We should reply you shortly. If after 48 hours you still have not received a reply that would mean we did not received your email so please contact us via phone, whats app or facebook so we can investigate what went wrong and reply your email then as a first priority.
      
      
14. Can I contact you by Phone?
    You can reach us by phone at +66 846960006 from 09:00 to 21:00 Thailand time. If this is not convenient for you due to the time difference, please send us an email and inform us what time would be the most convenient for you. After that we will try our best to call you back during the time period you specified.
    
    
15. Why are you located in Thailand when you are called Piercing China?
    Our business model is to sell body jewelry, which we buy from factories in China, Thailand, Indonesia, and South Korea. From a business and logistics standpoint, Thailand is the perfect hub for us, as it provides easy, tax-free access to all the supplier's countries while also offering important import tax exemptions to our customers. Also in Thailand there is a large pool of jewelry professional which was important when deciding the location for our warehouse and distribution center. We chose the name Piercing China because when people think about importing piercings, most think first of purchasing them from China. Accordingly, this is how we need our business.
    
    
16. What are your Material Certification / Mill Certificates?
    All our products conform to the relevant standards. This means:
    • Our Surgical Steel Jewelry conforms to the following.
      • Is made out of 316L Surgical steel. 
      • The items conform to the European nickel release standard 
      • Lead and Cadmium Content is below the legal limits set under the reach agreement
    • Our Titanium Body jewelry conforms to the following
      • Is made out of Implant Grade Titanium ASTM F-136.
      • Does not contain any traces of nickel
      • Lead and Cadmium Content is below the legal limits set under the reach agreement
    • Feel free to check out our material certifications 
      
      
17. Can I visit and buy items from your showroom?
    You are more than welcome to visit us to discuss our business relationship or to pick up an order you previously placed through our website. Please allow 24 hours for such order to be prepared. However, we do not have a showroom where customer can choose the products they would like to order since we are purely focused on selling our items through our website. In addition, our warehouse is not set up to welcome customers and to prepare orders at the moment. Accordingly, it is not possible to place an order in the shop.
    
    
18. Can I place an order using my own excel file or word document?
    The reason we can offer our products at such low prices is our very streamlined order processing process where actual time of our employees spend on processing orders is kept to the minimum. So, it is not feasible for us to work on any files provided by the customer. If however you prefer to use excel files we can provide you with an order excel file template in our own format to which you can then enter your desired quantities and email it back to us.
    
    
19. Regarding any questions related to the order process or refunds please refers to our
    Terms and Conditions.